Refund Policy

At Vaslos we want you to be completely satisfied with our service. This Refund Policy explains when and how you can request a refund.

1. Eligibility for Refund

You may be eligible for a refund within 7 days of your purchase if:

• The service is not working as described
• Technical issues prevent you from using the service after our support team has attempted to resolve them
• You did not receive your credentials within 24 hours of payment

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 7 days from the date of purchase
• If the service has been used extensively during the trial period
• If the issue is caused by your internet connection or device compatibility
• If you did not contact support before requesting a refund
• If credentials have been shared with third parties

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via WhatsApp within 7 days of your purchase
• Provide your order details (name, email, plan purchased)
• Explain the reason for your refund request
• Allow our support team to attempt to resolve the issue first

4. Refund Processing

• Approved refunds will be processed within 7–14 business days
• Refunds are issued using the original payment method when possible
• Processing times may vary depending on your payment provider

5. Cancellations

You can cancel your subscription at any time. Since subscriptions are paid upfront for a fixed duration, cancellation does not automatically trigger a refund. Your service will remain active until the end of your current billing period.

6. Contact Us

For refund requests or questions about this policy:

• WhatsApp: +44 7492 248231 (fastest response)
• Email: planiptvteam15@gmail.com